RingReady
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Terms of Service

Please read these terms carefully before using our service.

Last updated: January 15, 2025

These Terms of Service ("Terms") govern your use of RingReady's AI-powered phone answering service and related products (collectively, the "Service"). By using our Service, you agree to these Terms.

1. Acceptance of Terms

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use our Service.

2. Description of Service

RingReady provides AI-powered phone answering services that include:

  • AI agent configuration and management
  • Phone number provisioning and management
  • Call handling and routing
  • Call analytics and reporting
  • Integration with third-party services

3. Account Registration and Security

3.1 Account Creation

To use our Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Security

You are responsible for all activities that occur under your account. Notify us immediately of any unauthorized use of your account.

4. Service Usage and Restrictions

4.1 Acceptable Use

You agree to use our Service only for lawful purposes and in accordance with these Terms. You may not:

  • Use the Service for illegal or fraudulent activities
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Service
  • Use the Service to harass, abuse, or harm others
  • Violate any applicable laws or regulations

4.2 Service Limitations

Our Service is subject to the following limitations:

  • Call volume limits based on your subscription plan
  • Geographic restrictions on phone number availability
  • Technical limitations of third-party providers
  • Maintenance windows and scheduled downtime

4.3 Fair Use Policy

Fair Use Policy

Our unlimited plan is perfect for small to medium businesses with typical daily call volumes. While there's no strict minute limit, we expect usage to align with normal business operations. This plan works best for businesses that aren't running call centers or doing high-volume telemarketing.

We reserve the right to review usage patterns and may contact customers whose usage suggests the plan is being used outside its intended purpose. Violation of this policy may result in service suspension or termination.

5. Payment Terms

5.1 Subscription Plans

We offer various subscription plans with different features and usage limits. All plans are billed monthly in advance.

5.2 Free Trial Terms

7-Day Free Trial Policy

One Trial Per User: Each user is eligible for only one 7-day free trial. Once you have used your trial (by having a phone number assigned to any agent), you are no longer eligible for additional free trials.

Trial Period: The 7-day free trial begins immediately when your first phone number is assigned to an AI agent.

Automatic Conversion: After the 7-day trial period, your subscription will automatically convert to the paid plan unless you cancel before the trial ends.

No Credit Card Required: You can start your trial without providing payment information, but payment information is required before the trial expires to continue service.

5.3 Payment Processing

Payments are processed by third-party payment processors. By providing payment information, you authorize us to charge your account for the Service.

5.4 Cancellation

You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period. No refunds are provided for partial months.

6. Third-Party Services and Dependencies

Important Notice

RingReady relies on third-party telephony providers, AI service providers, and other external services. We are not responsible for:

  • Service interruptions caused by third-party providers
  • Quality issues with telephony services
  • AI model performance or accuracy
  • Data processing delays or failures
  • Any damages resulting from third-party service failures

7. Data and Privacy

Your use of our Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

8. Intellectual Property

8.1 Our Rights

RingReady and its content, features, and functionality are owned by RingReady and are protected by copyright, trademark, and other intellectual property laws.

8.2 Your Content

You retain ownership of content you provide to us. By using our Service, you grant us a license to use this content to provide the Service.

9. Disclaimers and Limitations of Liability

Comprehensive Liability Limitations

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RINGREADY SHALL NOT BE LIABLE FOR:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, or business opportunities
  • Service interruptions, downtime, or technical failures
  • Inaccurate information provided by AI responses
  • Missed calls, communication failures, or data loss
  • Damages resulting from third-party service failures
  • Any damages exceeding the amount paid for the Service in the 12 months preceding the claim

9.1 Service Availability

We strive to provide reliable service but cannot guarantee uninterrupted availability. The Service is provided "as is" and "as available" without warranties of any kind.

9.2 AI Accuracy

While we use advanced AI technology, we cannot guarantee the accuracy of AI responses. Users should verify important information independently.

9.3 Third-Party Dependencies

Our Service depends on third-party providers for telephony, AI processing, and other functions. We are not responsible for their performance or reliability.

10. Indemnification

You agree to indemnify and hold harmless RingReady from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting our support team or deleting your account through the dashboard.

11.2 Termination by Us

Service Termination Rights

We reserve the right to terminate, suspend, or limit your access to the Service immediately, without prior notice, for any reason including but not limited to:

  • Violation of these Terms of Service
  • Violation of our Fair Use Policy
  • Excessive usage that impacts our infrastructure
  • Abusive or fraudulent behavior
  • Non-payment of fees
  • Any activity that we determine, in our sole discretion, to be harmful to our business, infrastructure, or other customers
  • Any reason whatsoever, at our sole and absolute discretion

We are not required to provide any explanation, refund, or compensation for such termination. Your continued use of the Service constitutes acceptance of these termination rights.

11.3 Effect of Termination

Upon termination, your access to the Service will cease immediately. We may delete your account data in accordance with our Privacy Policy.

12. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website or sending you an email. Your continued use of the Service constitutes acceptance of the updated Terms.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of Colorado, United States. Any disputes shall be resolved in the courts of Denver, Colorado.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and RingReady regarding the Service.

16. Contact Information

If you have questions about these Terms, please contact us at:

Important Reminder

By using RingReady's Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these Terms, please do not use our Service.